Steps to troubleshooting Overdrive/Libby
- Turn on and off the device totally.
- Feel free to contact Libby/Overdrive support at the bottom of the page. The library pays for this service, and many times the issue can only be solved by this service.
- Make sure your online digital card was correctly converted to a permanent card number in the application.
- How are you accessing Overdrive/Libby.
- If using the “Overdrive” app, delete the older app and download Libby
- If using the Libby app, delete the app and download it again.
- If using a laptop and fulcolibrary.org, check to see if the Libby app is on your reading device.
- If an older Kindle paperwhite, you MUST have the newest version of the Libby app on another device (typically a smart phone) for the paperwhite to work.
The majority of Overdrive/Libby use errors are related to errors with the device.
Overdrive/Libby support keeps a running list of troubleshooting advice for common issues, and can help with all of these.
Steps to troubleshooting Hoopla
- Turn on and off the device totally not just putting the device to sleep.
- Feel free to contact Hoopla support at the bottom of the page. The library pays for this service, and many times the issue can only be solved by this service.
- Check to see that the online digital card was correctly converted to a permanent card number.
